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JSC "National Bureau of Informatization" provides technical support for its proprietary software products.
When using most software products, an average user may encounter difficulties or issues related to incorrect operation. In such cases, assistance from technical support specialists is required.
Maintenance and support of our software products is driven by the need to update algorithms to meet changing legal requirements and to modernize software functionalities in industrial operation according to client demands.
Key Features of the Software Support Service Model:
The approach to software support is based on the tools and methods already used by the Customer. JSC "NBI" provides application component support for IAS through standardized processes and tools. During the organization of the support process, the following requirements are met:
- Provision of services in accordance with the service level agreement;
- Clearly defined services and service elements;
- Clear distribution of roles and responsibilities;
- Unified interfaces and a single point of access for user request registration;
- Transparent reporting provided to the Customer's responsible representatives.
Benefits of Using
Software Support Services
- Comprehensive software support services;
- Monitoring the state of IT infrastructure;
- Continuous improvement of service quality;
- Highly qualified in-house specialists;
- No costs for maintaining in-house technical staff.
